For Help or questions try these steps below or call Boise Directv at 1-800-531-5000
How do I reset my DIRECTV receiver?
1. On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press it, then wait for your receiver to reboot.
2. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
What should I do if I see “No Signal” or if my TV screen has turned black, blue, or gray?
Before you begin troubleshooting, press INFO on your remote control. If you see a banner showing a program title and description at the top of the screen, try… Your cables may be loose. Check all the connections between your receiver and the wall outlet, starting with the SAT-IN (or SATELLITE IN) connection, and make sure they’re secure.
Note: If you have any adaptors connected to the cable, please check them as well.
Proceed with the troubleshooting steps below only if you’re seeing:
- Black, blue, or gray screen
- “No Signal” message without the DIRECTV logo
Note: If your TV screen appears “frozen” or you’re seeing wavy lines or overlapping images.
Turn your TV and receiver off and back on. Using your DIRECTV remote control, press the TV Input button to cycle through TV inputs (Component, HDMI, etc) until you see a picture. If nothing happens when you press the button, try programming your DIRECTV remote to control your TV input and try again.
Still not seeing a clear picture?
On some Boise DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press it, then wait for your receiver to reboot.
Note: If you cannot locate the red reset button or your receiver does not have one, unplug the receiver’s power cord from the electrical outlet, wait 15 seconds, and plug it back in. Then press the Power button on the front panel of your receiver and wait for your receiver to reboot.
Out technical team is standing by to assist you in getting your programming back up and running. Give us call at 1-800-531-5000.